Microphone not working any tips !!

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Andy J
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Microphone not working any tips !!

Post by Andy J » Sun Feb 02, 2020 8:04 pm

Bought a Cx3 from 2017 this weekend, installed phone through bluetooth with no problems, tested it by making a call, i can hear person on the other end of the line but unfourtunately they cant hear me. I checked if the microphone wasnt muted the problem wasnt there. I then realized the voice control isnt working either :| .... tried reboot it didnt help, been thinking of factory reset but not to sure if its a good idea, would i lose my latest software for instance ? Help would be much Appreciated
Andy
2017 Mazda Cx3 Skyactiv-G 120 Dynamic Blue

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AndyRen
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Re: Microphone not working any tips !!

Post by AndyRen » Mon Feb 03, 2020 9:31 am

Have you tried raising the volume (on the steering wheel) whilst in the voice operated situation?
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Andy J
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Re: Microphone not working any tips !!

Post by Andy J » Mon Feb 03, 2020 5:25 pm

Just tried it nothing ....would a factory reset sort it out ...not bothered about reconnecting phones and adding favourites in lists just not to sure if its a good idea or not, dont want to make things worse ,would it revert to the original OS version after the reset ?
Andy
2017 Mazda Cx3 Skyactiv-G 120 Dynamic Blue

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BWJ
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Re: Microphone not working any tips !!

Post by BWJ » Mon Feb 03, 2020 6:54 pm

Andy J wrote:
Mon Feb 03, 2020 5:25 pm
Just tried it nothing ....would a factory reset sort it out ...not bothered about reconnecting phones and adding favourites in lists just not to sure if its a good idea or not, dont want to make things worse ,would it revert to the original OS version after the reset ?
Andy
Are voice control working. ?
CX3 2.0, Aut. Nav. Optimum SRC. dec. 2019.

Andy J
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Re: Microphone not working any tips !!

Post by Andy J » Mon Feb 03, 2020 7:32 pm

Press the voice control button it gives me options,..... says on the screen wait for the beep, ...after the beep.... i say an instruction then nothing, ...dont think microphone is picking anything up, same with phone calls,
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jtonline
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Re: Microphone not working any tips !!

Post by jtonline » Tue Feb 04, 2020 12:39 am

You could try resetting the MZD Connect system by holding down the back, nav and volume mute keys (around the commander wheel) together for about 10 seconds until the system reboots; you won't lose any settings.
Unpair and re-pair the phone.
A Mazda dealer may need to diagnose.
Julian.
09/15 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic
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Andy J
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Re: Microphone not working any tips !!

Post by Andy J » Tue Feb 04, 2020 5:51 am

Tried that too ...reboot sadly didnt help
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AndyRen
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Re: Microphone not working any tips !!

Post by AndyRen » Tue Feb 04, 2020 9:13 am

I assume you bought the car privately otherwise I suggest get it back to the dealer you bought it from. I can't be more help I'm afraid as you've tried everything I would do myself - short of starting to take the car apart!
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Andy J
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Re: Microphone not working any tips !!

Post by Andy J » Tue Feb 04, 2020 1:25 pm

Think that's probably the best option ...phoned dealer appointment for Saturday ...👍🏻
2017 Mazda Cx3 Skyactiv-G 120 Dynamic Blue

Andy J
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Re: Microphone not working any tips !!

Post by Andy J » Tue Feb 11, 2020 4:19 pm

Update.... Took car back to dealer found a loose contact ....5 minute job working perfectly now .... luckily sometimes things can be solved as simple as that :-)
2017 Mazda Cx3 Skyactiv-G 120 Dynamic Blue

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