jtonline wrote: ↑
Wed Nov 20, 2019 12:54 pm
Quote from https://www.confused.com/car-insurance/ ... car-claims
"The way credit hire works is that the company will provide you with a replacement and have you sign for it.
Once the hire is over, they’ll send an invoice of the daily charges – starting at £35 per day – over to the insurer of whoever was at fault for the accident.
The issue is there’s no guarantee that the at-fault insurer will accept liability and/or the charges, in which case all the bills are in your name."
Thanks JT, very reassuring (not!
I've looked back at the emails I get from Mazda First and this is the only part of it all that mentions 'you may incur costs'
***In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Mazda Accident AfterCare service with a Mazda Approved Repairer. If you cancel the recovery of your vehicle, you will be liable for any cancellation charges incurred. Or if your insurer rejects your claim, you will be liable for any recovery costs incurred.
Which I read as that if *my* insurer rejects the claim I would be liable for recovery (of my damaged vehicle from site of accident) costs incurred.
Everywhere else on ALL their emails it states -
"... All at no cost to you"
No mention anywhere of any other charges or 'hire' vehicles, it's *always* stated as a free courtesy car -
Also when I phoned Mazda First in the first instance (08000150367) the claims handler who answered and handled my claim (Joe Bland) has a 'Kindertons' email address which is the company that my car hire agreement was with, so Mazda First = Kindertons = Mazda First as far as I'm concerned.
I would be *somewhat* annoyed if I get a bill at any time.......