18 months ago A few weeks after collecting our car , some tw4t in a hired Merc over took us while in queuing traffic, and took our wing mirror off... I called ' call Mazda first'. They sorted everything out, All repair work was carried out and guaranteed through Mazda we didn't pay a penny excess and all I had to do was 'inform' my insurance. I didn't go against my NCD...
A good service all round....
Expensive!
- AndyRen
- Posts: 660
- Joined: Fri Mar 16, 2018 12:28 pm
- Location: Down a bit, down a bit more, right a bit, down a bit.... Right there - Kent
Does make me wonder whether to just go for the cheapest insurance and rely on 'Mazda First' for any claims?... They sorted us with no quibble - But I wonder if at any time the 'other' insurance company involved have ever refused to pay their (quite possibly) inflated costs?
16 plate 2L Petrol, 120bhp Soul Red Sport Nav...
the only way you know if your insurance company are any good is when you need them ..... in the past i have had dealings with a few big names and the customer service has been terrible...the one with the big red phone were awful.. i ended up selling the car as the repair was a bodge and the agents just not interested..AndyRen wrote: ↑Sun Nov 17, 2019 8:09 pm Does make me wonder whether to just go for the cheapest insurance and rely on 'Mazda First' for any claims?... They sorted us with no quibble - But I wonder if at any time the 'other' insurance company involved have ever refused to pay their (quite possibly) inflated costs?
One of those annoying cyclist, who happens to also drive a CX3 SPORT NAV IN ETERNAL BLUE on the odd occasion ... The CX3 has been a pleasure to drive but it's time to move on. ...NOW DRIVING A MAZDA CX30 GT SPORT-JAN 2020
I agree that using their claims management company would be expensive to the other party’s insurer - in my case they gave me a LR Discovery Sport which I hadn’t asked for and was then queried by the other party’s insurer. They did a sterling job on the repair though.
CX3 SEL 2.0 Petrol 2wd Auto
It is precisely to avoid the possibility of a bodged accident repair that I insure with Mazda. They guarantee that repairs are carried out at a Mazda approved body shop by Mazda trained technicians using only genuine Mazda parts. Cheaper insurers sometimes fit inferior replica parts or even recycled parts from write-offs.steve67 wrote: ↑Mon Nov 18, 2019 6:05 pmthe only way you know if your insurance company are any good is when you need them ..... in the past i have had dealings with a few big names and the customer service has been terrible...the one with the big red phone were awful.. i ended up selling the car as the repair was a bodge and the agents just not interested..AndyRen wrote: ↑Sun Nov 17, 2019 8:09 pm Does make me wonder whether to just go for the cheapest insurance and rely on 'Mazda First' for any claims?... They sorted us with no quibble - But I wonder if at any time the 'other' insurance company involved have ever refused to pay their (quite possibly) inflated costs?
CX-3 SE 2.0L 2WD Auto. 43.5mpg.
- AndyRen
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- Location: Down a bit, down a bit more, right a bit, down a bit.... Right there - Kent
That's exactly what the 'Mazda First' is for - a Mazda approved repair shop using original parts irrespective of who you are insured with (Mazda trained tech's - Doubt it though, only a Mazda repair shop would have those on hand all the time I'd think? and in this day and age not cost effective) - I still can't really get my head around this thoughzoylander wrote: ↑Tue Nov 19, 2019 8:53 am
It is precisely to avoid the possibility of a bodged accident repair that I insure with Mazda. They guarantee that repairs are carried out at a Mazda approved body shop by Mazda trained technicians using only genuine Mazda parts. Cheaper insurers sometimes fit inferior replica parts or even recycled parts from write-offs.
![Confused :?](./images/smilies/icon_e_confused.gif)
AND I don't know if this is regarded as a 'claim' for future insurance quotes as I certainly didn't claim anything from MY insurers???
![Confused :?](./images/smilies/icon_e_confused.gif)
![Confused :?](./images/smilies/icon_e_confused.gif)
![Confused :?](./images/smilies/icon_e_confused.gif)
16 plate 2L Petrol, 120bhp Soul Red Sport Nav...
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- Joined: Mon Feb 06, 2017 10:35 pm
- Location: Edenbridge Kent
- Contact:
Hi Andy,
I used Mazda First when somebody damaged my car and I received this letter from the other parties insurers. A bit intimidating I thought. I sent it to Mazda First and didn't reply to it. I never heard any more from them directly, but I did get calls from dozens of claims companies for two years after.
We are sorry to hear that you have been involved in an accident with one of our policyholders.
We note that you do not wish to take advantage of the free services we have offered to repair your vehicle and provide you with a suitable
alternative vehicle whilst your own was being repaired.
You do not have to take advantage of the above facilities. However, if we are later presented with excessive repair or hire invoices we will rely
on the fact that we offered the above services to you entirely free of charge in seeking to settle your claim.
Please be particularly careful if you have been approached to take a hire car on a credit basis as you could be faced with substantial charges
for this.
You should be aware that Insurers routinely pass information to various databases In the course of handling claims. The aim is to help us to
check the information provided and to help prevent fraudulent claims. We will pass information relating to this Incident to databases and, in
dealing with this claim, we will search the databases.
You are entitled to seek legal advice at any stage of your claim from your legal expenses insurer, solicitor or bodies such as Citizens Advice
Bureau. You have six years to issue proceedings where there is property only damage and three years in the case of personal injury.
If you wish to take advantage of our services at any time please contact us on 0800 096 0218.
Yours sincerely
TPA Claims Team
I used Mazda First when somebody damaged my car and I received this letter from the other parties insurers. A bit intimidating I thought. I sent it to Mazda First and didn't reply to it. I never heard any more from them directly, but I did get calls from dozens of claims companies for two years after.
We are sorry to hear that you have been involved in an accident with one of our policyholders.
We note that you do not wish to take advantage of the free services we have offered to repair your vehicle and provide you with a suitable
alternative vehicle whilst your own was being repaired.
You do not have to take advantage of the above facilities. However, if we are later presented with excessive repair or hire invoices we will rely
on the fact that we offered the above services to you entirely free of charge in seeking to settle your claim.
Please be particularly careful if you have been approached to take a hire car on a credit basis as you could be faced with substantial charges
for this.
You should be aware that Insurers routinely pass information to various databases In the course of handling claims. The aim is to help us to
check the information provided and to help prevent fraudulent claims. We will pass information relating to this Incident to databases and, in
dealing with this claim, we will search the databases.
You are entitled to seek legal advice at any stage of your claim from your legal expenses insurer, solicitor or bodies such as Citizens Advice
Bureau. You have six years to issue proceedings where there is property only damage and three years in the case of personal injury.
If you wish to take advantage of our services at any time please contact us on 0800 096 0218.
Yours sincerely
TPA Claims Team
2019 CX-3 2.0 Sport Nav+ Automatic in ETERNAL BLUE
2015 MX-5 2.0 Sport Nav Manual in SOUL RED
2015 MX-5 2.0 Sport Nav Manual in SOUL RED
I didn't use Mazda First when I had a claim, I just dealt direct with my insurer.
For those that have had a car provided by Mazda First, did you sign a hire agreement for it? If so, then, as I understand it, you could be liable for the hire costs if the other insurer refuses to pay later on.
For those that have had a car provided by Mazda First, did you sign a hire agreement for it? If so, then, as I understand it, you could be liable for the hire costs if the other insurer refuses to pay later on.
Julian.
Sept. 2015 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic
http://www.jtonline.info
Please add year of registration, model info., and location to your CX-3 Forums profile ~ See here for help: http://bit.ly/2fQzMfd
Sept. 2015 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic
http://www.jtonline.info
Please add year of registration, model info., and location to your CX-3 Forums profile ~ See here for help: http://bit.ly/2fQzMfd
"We have a member of staff – Dan@AdrianFlux who will monitor the forum and offer general advice where requested."
Care to comment on any of the posts in this thread, Dan?
Care to comment on any of the posts in this thread, Dan?
Julian.
Sept. 2015 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic
http://www.jtonline.info
Please add year of registration, model info., and location to your CX-3 Forums profile ~ See here for help: http://bit.ly/2fQzMfd
Sept. 2015 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic
http://www.jtonline.info
Please add year of registration, model info., and location to your CX-3 Forums profile ~ See here for help: http://bit.ly/2fQzMfd
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No I didn't sign a hire agreement, just a form to say I received it in one piece.jtonline wrote: ↑Tue Nov 19, 2019 12:08 pm I didn't use Mazda First when I had a claim, I just dealt direct with my insurer.
For those that have had a car provided by Mazda First, did you sign a hire agreement for it? If so, then, as I understand it, you could be liable for the hire costs if the other insurer refuses to pay later on.
2019 CX-3 2.0 Sport Nav+ Automatic in ETERNAL BLUE
2015 MX-5 2.0 Sport Nav Manual in SOUL RED
2015 MX-5 2.0 Sport Nav Manual in SOUL RED