Mazda CX-3 Forums

18 months ago A few weeks after collecting our car , some tw4t in a hired Merc over took us while in queuing traffic, and took our wing mirror off... I called ' call Mazda first'. They sorted everything out, All repair work was carried out and guaranteed through Mazda we didn't pay a penny excess and all I had to do was 'inform' my insurance. I didn't go against my NCD...
A good service all round....

Does make me wonder whether to just go for the cheapest insurance and rely on 'Mazda First' for any claims?... They sorted us with no quibble - But I wonder if at any time the 'other' insurance company involved have ever refused to pay their (quite possibly) inflated costs?

AndyRen wrote: ↑Sun Nov 17, 2019 8:09 pm Does make me wonder whether to just go for the cheapest insurance and rely on 'Mazda First' for any claims?... They sorted us with no quibble - But I wonder if at any time the 'other' insurance company involved have ever refused to pay their (quite possibly) inflated costs?

the only way you know if your insurance company are any good is when you need them ..... in the past i have had dealings with a few big names and the customer service has been terrible...the one with the big red phone were awful.. i ended up selling the car as the repair was a bodge and the agents just not interested..

I agree that using their claims management company would be expensive to the other party’s insurer - in my case they gave me a LR Discovery Sport which I hadn’t asked for and was then queried by the other party’s insurer. They did a sterling job on the repair though.

steve67 wrote: ↑Mon Nov 18, 2019 6:05 pm

AndyRen wrote: ↑Sun Nov 17, 2019 8:09 pm Does make me wonder whether to just go for the cheapest insurance and rely on 'Mazda First' for any claims?... They sorted us with no quibble - But I wonder if at any time the 'other' insurance company involved have ever refused to pay their (quite possibly) inflated costs?

the only way you know if your insurance company are any good is when you need them ..... in the past i have had dealings with a few big names and the customer service has been terrible...the one with the big red phone were awful.. i ended up selling the car as the repair was a bodge and the agents just not interested..

It is precisely to avoid the possibility of a bodged accident repair that I insure with Mazda. They guarantee that repairs are carried out at a Mazda approved body shop by Mazda trained technicians using only genuine Mazda parts. Cheaper insurers sometimes fit inferior replica parts or even recycled parts from write-offs.

zoylander wrote: ↑Tue Nov 19, 2019 8:53 am

It is precisely to avoid the possibility of a bodged accident repair that I insure with Mazda. They guarantee that repairs are carried out at a Mazda approved body shop by Mazda trained technicians using only genuine Mazda parts. Cheaper insurers sometimes fit inferior replica parts or even recycled parts from write-offs.

That's exactly what the 'Mazda First' is for - a Mazda approved repair shop using original parts irrespective of who you are insured with (Mazda trained tech's - Doubt it though, only a Mazda repair shop would have those on hand all the time I'd think? and in this day and age not cost effective) - I still can't really get my head around this though Why would the 'other' insurer agree to their prices if it's overpriced, I too had an LD Dicovery Sport (not asked for - only an equivalent sized SUV required) at a cost of £175.67 + £10 (additional driver) + £12 (auto - not asked for) PER DAY, PLUS a £90 delivery and £90 pick up..... for 13 days, which cost more than the holiday we had already booked for the four of us!.... A week after we came back, swapped back to our CX-3 I had a text from other guy's insurance offering a CX-3 for £19 per day that (of course) they would pay for - yes, a bit late, but a heck of a lot cheaper! - Why would the other company NOT question it???? I've still got all the paperwork to hand awaiting a letter from the other insurers refusing to pay.

AND I don't know if this is regarded as a 'claim' for future insurance quotes as I certainly didn't claim anything from MY insurers???

Hi Andy,

I used Mazda First when somebody damaged my car and I received this letter from the other parties insurers. A bit intimidating I thought. I sent it to Mazda First and didn't reply to it. I never heard any more from them directly, but I did get calls from dozens of claims companies for two years after.


We are sorry to hear that you have been involved in an accident with one of our policyholders.
We note that you do not wish to take advantage of the free services we have offered to repair your vehicle and provide you with a suitable
alternative vehicle whilst your own was being repaired.
You do not have to take advantage of the above facilities. However, if we are later presented with excessive repair or hire invoices we will rely
on the fact that we offered the above services to you entirely free of charge in seeking to settle your claim.
Please be particularly careful if you have been approached to take a hire car on a credit basis as you could be faced with substantial charges
for this.
You should be aware that Insurers routinely pass information to various databases In the course of handling claims. The aim is to help us to
check the information provided and to help prevent fraudulent claims. We will pass information relating to this Incident to databases and, in
dealing with this claim, we will search the databases.
You are entitled to seek legal advice at any stage of your claim from your legal expenses insurer, solicitor or bodies such as Citizens Advice
Bureau. You have six years to issue proceedings where there is property only damage and three years in the case of personal injury.
If you wish to take advantage of our services at any time please contact us on 0800 096 0218.
Yours sincerely
TPA Claims Team

I didn't use Mazda First when I had a claim, I just dealt direct with my insurer.
For those that have had a car provided by Mazda First, did you sign a hire agreement for it? If so, then, as I understand it, you could be liable for the hire costs if the other insurer refuses to pay later on.

"We have a member of staff – Dan@AdrianFlux who will monitor the forum and offer general advice where requested."
Care to comment on any of the posts in this thread, Dan?

jtonline wrote: ↑Tue Nov 19, 2019 12:08 pm I didn't use Mazda First when I had a claim, I just dealt direct with my insurer.
For those that have had a car provided by Mazda First, did you sign a hire agreement for it? If so, then, as I understand it, you could be liable for the hire costs if the other insurer refuses to pay later on.

No I didn't sign a hire agreement, just a form to say I received it in one piece.