My Mazda App vehicle registration problems

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lhcmazda
Posts: 11
Joined: Tue Nov 27, 2018 8:29 pm

My Mazda App vehicle registration problems

Post by lhcmazda » Tue Nov 27, 2018 8:51 pm

I have purchased a new Mazda CX3 in September and installed the My Mazda App on my Android devices, however whilst my personnel details have been registered onto the My Mazda App my car details have not. I have sent in my cars details i.e. a copy of the vehicles V5 document to Mazda Customer Relations Team via the app twice, but to date even after the latest My Mazda App update my vehicles details are still not available via the app, and neither are any of the facilities offered by the My Mazda App, i.e.breakdown notification and all the rest of the facilities. Has any other member experienced the same problems.


MJC1216
Posts: 198
Joined: Thu Mar 22, 2018 10:18 pm
Location: Leyland Lancashire

Re: My Mazda App vehicle registration problems

Post by MJC1216 » Wed Nov 28, 2018 11:06 am

It wouldn't even let me register so you have got further than me.

Three phone calls to so called Mazda customer services and still no joy.

Gave up and i am in the can't miss what you never had camp on this app.
Mazda CX3 2.0 Sport Nav Petrol Dynamic Mica Blue Manual registered 30/11/17


Strangways
Posts: 373
Joined: Mon Feb 06, 2017 10:35 pm
Location: Edenbridge Kent
Contact:

Re: My Mazda App vehicle registration problems

Post by Strangways » Wed Nov 28, 2018 11:34 am

From what I recall Mazda needed the dealer to add the vehicle to the My Mazda app, because they have to input the pre-delivery check.
I would suggest you speak to the dealer you bought it from and let them log in the details.
CX-3 2.0 Sport Nav Manual in SOUL RED
MX-5 2.0 Sport Nav Manual in SOUL RED


lhcmazda
Posts: 11
Joined: Tue Nov 27, 2018 8:29 pm

Re: My Mazda App vehicle registration problems

Post by lhcmazda » Wed Nov 28, 2018 8:17 pm

I will pursue this with the dealer who has offered to intervene if I couldn't get any joy with Mazda Customer Relations, they have tried on my behalf to solve the problem but the App is controlled by Mazda Germany who don't appear to help with any degree of urgency or speed. I have been told by Mazda Customer Relations Service that they have been actively chasing with Germany but to date in my case no vehicle information is included. They have also informed me that other owners are suffering the same problems with the My Mazda App as I have !!!!!!. Incidentally the My Mazda App has been updated and improved, but still no joy for me.


steve67
Posts: 107
Joined: Sat Jun 10, 2017 10:14 am
Location: Derby

Re: My Mazda App vehicle registration problems

Post by steve67 » Thu Nov 29, 2018 4:49 pm

when we swapped from a mazda2 to the cx3 it took about 6wks for the app to catch up, don't know if this helps in anyway
One of those annoying cyclist, who happens to also drive a CX3 SPORT NAV IN ETERNAL BLUE on the odd occasion :lol: :D


lhcmazda
Posts: 11
Joined: Tue Nov 27, 2018 8:29 pm

Re: My Mazda App vehicle registration problems

Post by lhcmazda » Thu Dec 06, 2018 11:08 am

GOOD NEWS After involving the Dealer Financial Director and Area Manager to my plight regarding the inability of Mazda Europe to enter my car details onto the "My Mazda App" and allow me to avail myself of all the facilities. The good news is that I had a phone call this morning from Mazda Customer Relations UK to inform me that Mazda Europe had rectified the problem and my car details are now entered into the "My Mazda App", and all the "My Mazda App" facilities will now be available to me, and upon checking the "My Mazda App"it is now fully up and running. So all I can say to anyone who is not able to use the "My Mazda App" is to escalate to both your local dealer and Mazda Customer Relations UK.


Dogfuzz
Posts: 40
Joined: Sun Jul 15, 2018 3:34 pm
Location: SG4

Re: My Mazda App vehicle registration problems

Post by Dogfuzz » Thu Dec 06, 2018 11:34 am

If the Mazda dealership is all they should be--there really is no need to get into this marketing App ploy.
I have found this CX-3 forum far more useful. It's amazing.
CX-3 SPORT NAV ,5 DOOR HATCHBACK,1998CC,PETROL-2018


lhcmazda
Posts: 11
Joined: Tue Nov 27, 2018 8:29 pm

Re: My Mazda App vehicle registration problems

Post by lhcmazda » Fri Dec 07, 2018 9:04 pm

Couldn't agree more regarding the Forum, but the My Mazda App encompasses very useful facilities and a full record of your car including servicing.


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