Mazda Welcome Pack

[Deleted User 1027]

On my last two Mazda purchases i received within a short space of time a welcome pack from Mazda that included details of breakdown cover etc.

After three weeks i have received nothing.

My car is an ex demo so should i expect to receive this pack.

I got the owners manual etc from the dealer just needed confirmation re welcome pack.

If i don't receive it and i should have one does anyone have an email address for customer services as it appears difficult to find on the website.

Thanks for any help.

Mark

[HouseSpider]

Our car was an ex- demo and we got the pack. If I remember correctly it did take a while to receive.
If you don't receive it just go to your dealer - they should resolve the issue.

[st3v3cx-3]

On my last two Mazda purchases i received within a short space of time a welcome pack from Mazda that included details of breakdown cover etc.

After three weeks i have received nothing.

My car is an ex demo so should i expect to receive this pack.

I got the owners manual etc from the dealer just needed confirmation re welcome pack.

If i don't receive it and i should have one does anyone have an email address for customer services as it appears difficult to find on the website.

Thanks for any help.

Mark

Mark,

Here are a couple of Mazda UK e-mail addresses - customer_relations@mazdaeur.com and mmukassistance@mazdaeur.com

Hopefully one of those can help sort out the missing documentation if your dealer can't oblige.

[Deleted User 1027]

Thanks for the quick reply,the dealer is not close to me and at the price i paid i wasn't expecting great after sales service.

I think the dealer should probably notify Mazda re change of ownership for 3 year breakdown cover but won't be top of their list to do.

Thanks for email address.

Mark

[tyrfelin]

No champagne and chocolates? You got a great car though!