New front coil spring

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jtonline
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Post by jtonline »

My car's at the garage for it's 6th annual service. I've got a broken front coil spring. Apparently, replacements are on backorder until end of June :(
The good news is that Mazda UK are paying for me to have an auto CX-5 hire car as a replacement until mine's fixed. Picking it up tomorrow. :mrgreen:
Julian.
Sept. 2015 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic
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Deleted User 1027

Post by Deleted User 1027 »

I am glad for you but i am surprised Mazda are giving you a hire car.

To clarify do you have the extended warranty and is the front coil spring covered as i would have thought this would be excluded due to wear and tear.

Or have you managed a good will gesture from your garage.

Thanks
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jtonline
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Post by jtonline »

Not on extended warranty (it was once but I didn't renew). The dealer sorted out the hire car with Mazda for me without my prior knowledge, due to the extended time my own car will be out of action.
Julian.
Sept. 2015 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic
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st3v3cx-3
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Post by st3v3cx-3 »

jtonline wrote: Tue May 25, 2021 9:20 am My car's at the garage for it's 6th annual service. I've got a broken front coil spring. Apparently, replacements are on backorder until end of June :(
The good news is that Mazda UK are paying for me to have an auto CX-5 hire car as a replacement until mine's fixed. Picking it up tomorrow. :mrgreen:

Hmmmm so much for Mazda's current parts storage and supply set-up :evil: It would seem to have gone downhill somewhat since 2016 when their website was saying :-

"Every day approximately 130 of Mazda’s 150 UK dealers need parts. We stock 15,000 components at Crick. That’s 92 per cent of the parts our dealerships need. Assuming we receive the order by 4.30pm on Day One, we can have the part delivered by 8am on Day Two. If you imagine Crick as the hub, there are eight spokes radiating from it where parts are delivered before they go to dealerships. These are: Belfast in Northern Ireland; Motherwell in North Lanarkshire Scotland; Rochester Kent; Hounslow west London; Gloucester’ Leigh in Greater Manchester; Wakefield, West Yorkshire; and Bury St Edmunds, Suffolk. Once they’ve been unloaded at these depots, local delivery drivers take them to Mazda dealers for the early hours of the morning.....If you think Crick is a complex operation, it’s nothing compared to Willebroek. It stores £50 million worth of stock for 21 countries in Europe. That’s 80,000 part numbers and in total 250,000 different components. If we don’t have a specific part in Crick, they’ll probably have it in Willebroek and we’ll be able to get it to a dealer for first thing on Day Three."

A broken coil spring can't be a high demand volume part so you'd think there would be a minimum of a few stored in Belgium at least.

Oh well, I don't think Mazda had much option but to offer a replacement car in such circumstances. Enjoy the CX-5 and don't get tempted and move up like Anchorman did :)
Sport Nav Petrol Automatic FWD Arctic White plus options April 2016
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jtonline
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Post by jtonline »

Yep, my springs are not one of the 80,000 part numbers! If I had to hire a car for a month, it would probably cost a couple of grand, so I'm pleased Mazda are paying.
I could of got out of warranty servicing done cheaper outside the dealer network but I reckon this will recoup the extra paid over the years.
Julian.
Sept. 2015 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic
http://www.jtonline.info
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