Mazda CX-3 Forums

Hi, continuing my haul into the 21st Century...

So for a few months now my USB stick with mp3 collection worked fine. Was indexed and showed up properly in Albums, Songs, Artists etc. A few days ago nothing showed up in Albums, Songs, Artists etc - but all songs still are accessible from 'Folders' and play fine from there.

Removing USB stick doesn't seem to force MZD Connect to re-index when it reconnects... so the only way I have to play songs is through the folder option which isn't right and is tedious.

Help or ideas please?! All the mp3s are ID3 tagged, and it used to work...

thx in anticipation, Thermion

Make a note of all your preferred settings in the infotainment, then
Select SETTINGS from the Home screen
Select SYSTEM tab
Select FACTORY RESET to reset the system back to original settings, press YES to confirm.
Change any default settings back to your preferred ones & try your USB music again.

Thank you. Would not a reset to factory clear off all the saved nav data too though?

kind regards, Thermion

Thermion wrote: ↑Fri Sep 10, 2021 8:24 pm Thank you. Would not a reset to factory clear off all the saved nav data too though?

kind regards, Thermion

Your Sat Nav data is stored on the SD card which is in the dedicated slot, Not the USB stick

jtonline wrote: ↑Thu Sep 09, 2021 9:55 pm Make a note of all your preferred settings in the infotainment, then
Select SETTINGS from the Home screen
Select SYSTEM tab
Select FACTORY RESET to reset the system back to original settings, press YES to confirm.
Change any default settings back to your preferred ones & try your USB music again.

Many thanks for that info JT. I'll try that on my car as I'd noticed the exact same problem as reported by the OP recently despite deleting and reloading the tracks on my USB stick.

I tried doing a Factory Reset on my MZD Connect system today, after making a note of my preferred settings. Unfortunately, somehow the Factory Reset option under the System tab is greyed out and thus can't be actioned. Does anyone know what causes this and how to get round it? Otherwise I guess I'll have to contact the MZD Connect team for an explanation and solution. The OS version on my car is 70.00.021 EUN

st3v3cx-3 wrote: ↑Mon Sep 13, 2021 9:29 pm ...Unfortunately, somehow the Factory Reset option under the System tab is greyed out and thus can't be actioned. Does anyone know what causes this and how to get round it?..

If the Start/Stop button is in the ACC state, the reset option will be greyed out. You need to have the ignition on (two presses of the Start/Stop button) or have the engine running before reset can be selected.

Note that it's only my educated guess that a factory reset will cure the issue.

jtonline wrote: ↑Mon Sep 13, 2021 10:11 pm

st3v3cx-3 wrote: ↑Mon Sep 13, 2021 9:29 pm ...Unfortunately, somehow the Factory Reset option under the System tab is greyed out and thus can't be actioned. Does anyone know what causes this and how to get round it?..

If the Start/Stop button is in the ACC state, the reset option will be greyed out. You need to have the ignition on (two presses of the Start/Stop button) or have the engine running before reset can be selected.

Note that it's only my educated guess that a factory reset will cure the issue.

Your guess is well educated I tried it with the ignition on and was then able to select the Factory Reset option and then run it. Rechecked the audio tracks on the USB afterwards and all the choices of artist / album etc were now present In rechecking the settings to customise them to my previously choices I did see that settings for certain car model options like Lane Departure and Blind Spot Monitoring, plus some others, were now selectable and changeable which weren't available with the car stop/start button in Acc. So best when making a note of the personal settings before running a Factory Reset is to note them with the car in Ignition On mode before continuing with the reset action.

NB: The height of the display in the Active Driving Display is only changeable with the car engine on as it seems it needs to be displaying something to show the change to the up or down position being made, even if you'd noted your previous personal setting you can't just make the change without the engine on

Great. Glad you got it sorted. That's a pint you owe me.

And me for the 15 min I won't get back reading the post